Player Wellbeing

Responsible Gaming
at gb22

gb22 believes that gambling should always be a form of entertainment — never a source of stress, debt, or harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control of their play at all times.

21+ Only
Time-Out Feature
Deposit Limits
Self-Exclusion
24/7 Support

Strictly 21+ — No Exceptions

gb22 enforces a minimum age of 21 years for all account holders and players. This is not simply a policy checkbox — it is a firm commitment we uphold through mandatory identity verification during account registration. Every new gb22 account in Bangladesh must pass a KYC check confirming that the applicant is aged 21 or older before any deposit, bet, or withdrawal is permitted. If we suspect that a registered account belongs to a person under 21, we reserve the right to suspend the account immediately, void all transactions, and permanently close the account without notice. We also encourage parents and guardians to install parental control software to prevent minors from accessing online gambling platforms.

Your Responsible Gaming Toolkit

gb22 provides a suite of practical self-management tools directly within your account dashboard. These tools are free to use, take effect immediately upon request, and are designed to put you firmly in control of your gambling activity at all times.

Deposit Limits
Set a maximum amount you can deposit into your gb22 account over a rolling daily, weekly, or monthly period. Once a limit is set, it cannot be increased for a mandatory 7-day cooling-off period. Decreases take effect immediately. Limits are specified in BDT and apply across all deposit methods — bKash, Nagad, Rocket, and bank transfer.
Available in Account Settings
Loss Limits
Define the maximum amount you are comfortable losing within a set time frame — daily, weekly, or monthly. When your net losses for that period reach the limit you have set, gb22 will automatically prevent further wagering until the period resets or you amend the limit through the standard cooling-off process.
Available in Account Settings
Session Time Limits
Set a maximum duration for each individual gaming session. When you reach your chosen session length, gb22 will display a prompt reminding you that your time limit has been reached and log you out automatically if you choose to activate the auto-logout option. This helps prevent extended unplanned play sessions.
Available in Account Settings
Time-Out (Cooling-Off)
Take a short break from gambling with a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot log in, deposit, or place bets. All marketing communications are paused automatically. Time-outs take effect instantly upon request and cannot be reversed before expiry.
Instant Effect
Self-Exclusion
If you feel that gambling is having a serious negative impact on your life, you can request a self-exclusion of 6 months, 1 year, 3 years, or permanent. During self-exclusion, your account is locked, bonuses are forfeited, and all promotional communications cease. A permanent self-exclusion cannot be reversed. Contact [email protected] to activate this feature immediately.
Contact Support to Activate
Marketing Opt-Out
Withdraw your consent for all promotional communications — bonus alerts, game recommendations, and seasonal offers — at any time through your account settings or by contacting our support team. This opt-out takes effect within 24 hours and applies to all channels: email, SMS, and push notifications.
Available in Account Settings

How gb22 Supports Responsible Play

Beyond the self-management tools available to you, gb22 operates a number of internal policies and automated systems designed to identify and protect players who may be at risk of gambling-related harm.

  • Proactive Player Monitoring
    gb22's risk team uses automated monitoring tools to identify behavioural patterns that may indicate problem gambling — such as sudden increases in deposit frequency, extended unbroken play sessions, or rapid chasing of losses. When these signals are detected, our team will proactively reach out to the player to check on their wellbeing and offer access to responsible gaming tools.
  • Mandatory KYC & Age Verification
    Every account registered on gb22 must pass a full Know Your Customer identity check before the first withdrawal is processed and, in most cases, before significant deposits are permitted. This process verifies that the player is at minimum 21 years of age using government-issued identification such as a Bangladesh National Identity Card (NID) or passport.
  • Reality Check Notifications
    Players can enable periodic reality check pop-ups that appear at set intervals during a gaming session — for example, every 30 or 60 minutes. Each notification displays the duration of the current session and the net win or loss for that session, giving you a clear and honest picture of your play before you decide whether to continue.
  • Responsible Advertising Policy
    gb22 does not direct gambling advertising toward individuals who have self-excluded or opted out of marketing. We do not use advertising channels that are likely to reach audiences under 21, and we do not make misleading bonus claims in our promotional materials. All bonuses are subject to clearly stated terms and wagering conditions.
  • Staff Training & Awareness
    All gb22 customer support agents receive responsible gaming awareness training. They are equipped to recognise the signs of problem gambling in player interactions and are authorised to escalate concerns, apply protective restrictions, and signpost players toward appropriate support resources — all without judgement.

Warning Signs to Watch For

Gambling becomes a problem when it starts to affect your finances, relationships, mental health, or daily functioning. The following signs may indicate that your gambling habits need attention.

Signs That Play May Be Becoming a Problem
  • Spending more money on gambling than you originally planned or can afford
  • Gambling to recover money you have already lost ("chasing losses")
  • Feeling irritable, anxious, or restless when you are not gambling
  • Lying to family members or friends about how much time or money you spend gambling
  • Borrowing money or selling belongings to fund gambling activity
  • Neglecting work, study, or family responsibilities because of gambling
  • Using gambling as a way to escape stress, depression, or personal problems
  • Making repeated unsuccessful attempts to reduce or stop gambling
  • Feeling a need to gamble with increasingly larger amounts to get the same excitement
  • Thinking about gambling constantly, even during unrelated activities
If you recognise several of these signs in your own behaviour, we strongly encourage you to use gb22's self-exclusion or time-out feature immediately and to reach out to our support team at [email protected]. You do not need to manage this alone.

Self-Assessment Questions

Answering these questions honestly — for yourself, not for gb22 — can help you evaluate whether your relationship with gambling is healthy. If you answer "yes" to three or more of the following, consider taking a break and contacting our support team.

1
Have you ever gambled with money that was set aside for essential expenses such as rent, food, or bills?
2
Have you ever felt the need to bet larger and larger amounts to feel the same level of excitement you once felt with smaller bets?
3
Have you ever returned to gambling the day after a significant loss in order to try to win back what you lost?
4
Have you ever borrowed money, taken a loan, or asked family members for money to fund gambling or to pay gambling debts?
5
Has gambling ever caused arguments, stress, or serious concern for someone close to you — a partner, parent, sibling, or close friend?
6
Have you ever felt that you wanted to stop gambling but found yourself unable to do so, even after deciding to quit?
7
Have you ever hidden your gambling activity — the amount you spend or the frequency of your play — from family members or people you trust?
8
Has gambling ever made you feel depressed, ashamed, or anxious — either during or after a session?
This self-assessment is for your personal reflection only. gb22 does not receive your answers. If this exercise raises concerns, please contact our support team or take a break using the Time-Out feature in your account settings.

Our Responsible Gaming Principles

Every decision gb22 makes about product design, promotions, and player communications is guided by six core responsible gaming principles that we hold ourselves accountable to.

Entertainment First
gb22 is designed as a source of entertainment and excitement — not a way to make money. We design our platform, bonuses, and game recommendations with the goal of keeping play enjoyable, not maximising time spent or money wagered beyond what is comfortable for the individual player.
Full Transparency
We publish clear return-to-player (RTP) percentages and house edge information for all game categories. Bonus terms and wagering requirements are stated in plain English before you opt in. There are no hidden fees on deposits or withdrawals via bKash, Nagad, or Rocket for standard transactions.
Player Autonomy
You are in control. Every responsible gaming tool on gb22 is self-directed — you choose your own limits, your own break durations, and your own level of engagement with our platform. gb22 supports your choices and enforces them with robust technical controls, not merely soft suggestions.
Secure & Private
All responsible gaming activity — limit-setting, time-out requests, self-exclusion applications — is handled with complete confidentiality. This information is never shared with third parties except where required by law. Your account data is protected by SSL encryption and strict internal access controls.
Family & Community
gb22 recognises that problem gambling can affect not just the individual but also their families and wider communities across Bangladesh. We support awareness of gambling harm and provide resources that family members and friends can use if they are concerned about a loved one's gambling behaviour.
Continuous Improvement
gb22's responsible gaming programme is reviewed and updated regularly. We monitor the effectiveness of our tools, incorporate player feedback, and benchmark our policies against best practices in the online gaming industry. Our goal is to raise standards continuously, not simply meet a minimum threshold.

Need Help? Reach Out to Us

If you feel that gambling is negatively affecting your life, your finances, or your relationships, you do not need to wait for things to get worse. gb22's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming concerns with care, discretion, and urgency.

Contact gb22 Support
Whether you want to set a deposit limit, activate a time-out, request a self-exclusion, or simply talk to someone about your gambling, our support team is ready to help. All responsible gaming requests are treated with the highest priority and are acted upon immediately.

Send your message to the email address below with the subject line "Responsible Gaming Request" and include your registered username or email address so we can locate your account swiftly. You can also use the live chat feature available within your logged-in account dashboard.
[email protected]
Support available 24/7  |  Response within 1 hour for responsible gaming requests  |  Language: English
For urgent situations: If you feel you cannot control your gambling and need your account locked immediately, state "URGENT SELF-EXCLUSION REQUEST" in your email subject line. Our team will action this within 30 minutes of receiving your message, any time of day or night.
Remember: Requesting a self-exclusion or time-out is a sign of strength, not weakness. gb22 will never penalise you, question your decision, or attempt to persuade you to continue playing when you have expressed a desire to stop. Your wellbeing always comes first.
Quick Reference
  • Deposit limits — Account Settings
  • Loss limits — Account Settings
  • Session time limits — Account Settings
  • Time-out (24h–30 days) — Account Settings
  • Self-exclusion — Contact [email protected]
  • Marketing opt-out — Account Settings

Play Smart. Play Responsibly.

gb22 is here to provide great entertainment — cricket betting, live casino games, and slots — all in a safe, transparent environment. Explore our platform at your own pace, with your own limits in place.

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21+ Only  |  Play Within Your Means