gb22 Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "gb22" / "we" / "us" / "our" refers to the operator of the gb22 online gaming platform accessible at https://gb22.io.
• "Platform" means the gb22 website, mobile interface, games library, sportsbook, and all associated services and features.
• "Player" / "you" / "your" means any individual who registers for or uses a gb22 account.
• "Account" means the personal account created by a Player on the Platform.
• "BDT" / "৳" means Bangladeshi Taka, the currency in which all gb22 account balances are denominated.
• "Bonus Funds" means any promotional credit, free bet, free spin value, or matched deposit bonus credited to an Account by gb22.
• "Real Money Balance" means funds deposited by the Player using an approved payment method, excluding Bonus Funds.
• "Wagering Requirement" means the total value of eligible bets that must be placed before Bonus Funds or bonus-derived winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and address verification process required under our compliance obligations.
• "Prohibited Territory" means any jurisdiction in which accessing or using the Platform is restricted or prohibited by local law.

By accessing the Platform, creating an Account, making a deposit, or placing a bet, you confirm that you have read, understood, and irrevocably agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

If you do not accept these Terms, you must not use the Platform. Continued use of the Platform following any amendment to these Terms constitutes acceptance of the amended version.

To open and maintain a gb22 Account, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. gb22 operates a strict minimum-age policy of 21+ for all account holders and all gaming activity.
• You are accessing the Platform from a jurisdiction in which online gambling is not prohibited under applicable local law.
• You are acting on your own behalf, not as an agent or representative of any third party.
• You have not previously been self-excluded or permanently banned from the Platform.
• You are not an employee, contractor, director, or close family member of any employee, contractor, or director of gb22 or any of its service providers, game studios, or affiliate partners.
• You have not been diagnosed with or are not currently experiencing a recognised gambling disorder.

Each individual may hold only one (1) Account on the Platform at any time. Opening duplicate or multiple accounts — whether using different email addresses, payment methods, or device identifiers — is strictly prohibited and will result in account closure and potential forfeiture of balances.

When registering, you must provide accurate, current, and complete information including your full legal name, date of birth, email address, and mobile number. You agree to promptly update your account information if any details change.

• gb22 accounts are strictly personal and non-transferable.
• You may not sell, assign, or transfer your Account or any balance within it to any third party.
• gb22 reserves the right to reject any registration application without providing a reason.
• Account opening is free of charge. gb22 will never request payment for the creation of an Account.

gb22 is required to verify the identity of all account holders as part of its compliance and anti-money-laundering obligations. You may be asked to submit identity and address verification documents at any of the following points:

• During account registration or at any time thereafter at gb22's discretion.
• Before processing a withdrawal request exceeding ৳10,000.
• When cumulative deposits in a 30-day period exceed ৳50,000.
• When account activity triggers an internal risk or compliance review.

Accepted identity documents include a valid National Identity Card (NID), passport, or driving licence. Accepted proof-of-address documents include a recent utility bill or bank statement dated within the last three months. All documents must be clearly legible and unaltered.

gb22 reserves the right to suspend withdrawal processing until KYC verification is satisfactorily completed. Repeated failure or refusal to provide required documents may result in Account closure.

You are solely responsible for maintaining the confidentiality and security of your gb22 login credentials, including your username, password, and any two-factor authentication (2FA) codes. You agree to:

• Choose a strong, unique password and not reuse it across other websites or services.
• Enable two-factor authentication where available.
• Never share your login credentials with any other person.
• Log out of your Account after each session, particularly on shared or public devices.
• Notify gb22 support immediately at [email protected] if you suspect unauthorised access to your Account.

gb22 will never ask for your password by email, live chat, telephone, or any other channel. Any communication purporting to be from gb22 that requests your password should be treated as fraudulent and reported to us immediately.

All deposits to your gb22 Account must be made using a payment method registered in your own name. Third-party deposits — where the payment method belongs to a person other than the registered account holder — are not permitted and will be refunded.

• Minimum deposit: ৳500 per transaction.
• Accepted methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard (subject to availability).
• Processing time: Mobile financial service deposits (bKash, Nagad, Rocket, Upay) are credited within seconds under normal operating conditions. Bank transfer deposits may take up to 1 business day.
• Currency: All deposits are held in BDT. No currency conversion is applied.
• Deposit fees: gb22 does not charge a fee for deposits. Your payment provider may apply their own transaction fees, which are beyond gb22's control.

gb22 reserves the right to limit, delay, or decline any deposit transaction where it suspects money laundering, fraud, or a breach of these Terms. Deposits made in error may be reversed at gb22's discretion, subject to verification.

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to the withdrawal method supporting inbound transfers. Where this is not possible, gb22 will contact you to arrange an alternative verified method.

• Minimum withdrawal: ৳1,000 per transaction.
• Maximum withdrawal: Subject to account tier and verification status. VIP Diamond members benefit from elevated daily and monthly withdrawal limits.
• Processing time: Withdrawal requests from fully verified accounts are typically processed within 1–4 hours for mobile financial services and within 1–2 business days for bank transfers.
• KYC requirement: Withdrawals above ৳10,000 require completed KYC verification. Requests submitted before verification is complete will be queued until documents are approved.
• Active bonus funds: Withdrawals cannot be processed while a bonus wagering requirement is active and incomplete, unless the Player forfeits the remaining Bonus Funds.

All bets and game rounds are governed by the individual game rules displayed within each game or market on the Platform. In the event of a conflict between these Terms and the game-specific rules, the game-specific rules prevail for that game type.

• Bets placed are final and cannot be cancelled or modified once confirmed, except where an in-play cash-out option is explicitly offered and exercised before settlement.
• gb22 reserves the right to void any bet placed on an event that has already concluded at the time the bet was accepted.
• In the event of a technical failure during a game round or sporting event, gb22 will use commercially reasonable efforts to settle bets fairly. Where a fair settlement is not possible, the bet will be voided and the stake returned.
• Minimum and maximum stake limits apply per game and per market. These are displayed within the game interface or betting market.
• All casino game outcomes are determined by certified random number generators (RNGs). gb22 does not influence or manipulate game outcomes.
• Cricket and sports markets are settled based on official results from the relevant governing body (e.g., Bangladesh Cricket Board, ICC). gb22's settlement decisions on sports markets are final.

gb22 offers a range of promotional bonuses to new and existing players, including welcome bonuses, deposit match bonuses, free spins, free bets, cashback offers, and VIP rewards. All bonuses are subject to the following general rules, in addition to any promotion-specific terms published at the time of the offer:

• Each promotion is available once per eligible Player unless the promotion terms explicitly state otherwise.
• Bonus Funds are credited to a separate bonus balance and must be wagered in full before they or any bonus-derived winnings can be withdrawn.
• Wagering requirements must be met within the expiry period stated in the promotion terms. Bonus Funds that expire before the wagering requirement is fulfilled are forfeited.
• Not all games contribute equally to wagering requirements. Typically, slots contribute 100%, live casino games contribute 10%–20%, and sports bets with odds of 1.50 or higher contribute 100%. Specific contribution rates are listed per promotion.
• gb22 reserves the right to withdraw, modify, or expire any promotion at any time without prior notice, subject to honouring bonuses already credited to active accounts.
• Abuse of promotions — including but not limited to arbitrage betting, use of multiple accounts to claim the same bonus, or collusion with other players — will result in bonus forfeiture and may result in Account suspension.

The following conduct is strictly prohibited on the gb22 Platform. Engaging in any of the following may result in immediate Account suspension, forfeiture of balances, and legal action where appropriate:

• Using automated software, bots, scripts, or artificial intelligence to place bets or interact with the Platform in a manner not available to standard users.
• Exploiting software bugs, errors, or loopholes in games or the Platform for financial gain. Any winnings obtained through a known or suspected bug must be reported and are subject to reversal.
• Engaging in any form of money laundering, structuring of transactions to avoid reporting thresholds, or using the Platform to facilitate illegal financial activity.
• Opening more than one Account or assisting another person to open a duplicate Account.
• Providing false, incomplete, or misleading information during registration or KYC verification.
• Colluding with other players in poker, live casino, or any other multiplayer game format.
• Threatening, harassing, or abusing gb22 staff, support agents, or other players.
• Attempting to gain unauthorised access to the Platform, other players' accounts, or gb22's internal systems.

gb22 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected or confirmed fraudulent activity, including but not limited to identity fraud, payment fraud, or collusion.
• Failure to complete KYC verification within a reasonable timeframe when requested.
• Court order, regulatory direction, or law enforcement request.
• Player request for self-exclusion under the Responsible Gaming policy.

Where an Account is closed due to a breach of these Terms, any Real Money Balance held in the Account will be evaluated on a case-by-case basis. Where fraud is confirmed, gb22 reserves the right to forfeit the entire Account balance. In all other closure scenarios, verified Real Money Balances will be returned to the player via their last used payment method.

Players wishing to close their own Account voluntarily may do so at any time by contacting support at [email protected]. Voluntary closure requests are typically processed within 24 hours.

All content on the gb22 Platform — including but not limited to the logo, brand name, website design, graphics, software, game interfaces, text, and data — is the proprietary intellectual property of gb22 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from gb22.
• Reverse-engineer, decompile, or disassemble any software component of the Platform.
• Use the gb22 brand, logo, or trademarks in any context without express written authorisation.
• Frame or mirror any part of the Platform on another website or digital property.

To the maximum extent permitted by applicable law, gb22 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of gaming opportunity.

gb22's total aggregate liability to any Player in connection with any claim shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

gb22 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. We make reasonable efforts to maintain Platform availability but cannot guarantee 100% uptime. Scheduled maintenance windows will be communicated in advance where possible.

gb22 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

gb22 uses your personal data to operate your Account, process transactions, conduct KYC verification, detect fraud, deliver customer support, and send relevant promotional communications (where you have opted in). We do not sell your personal data to third parties.

You have the right to request access to, correction of, or deletion of your personal data at any time by contacting [email protected]. Full details of your data rights and our data retention policies are set out in the Privacy Policy at https://gb22.io/privacy-policy.

gb22 is committed to providing a safe and responsible gaming environment. We enforce a minimum age of 21 years for all account holders and all gaming activity without exception.

The following responsible gaming tools are available to all account holders via the Account dashboard or by contacting support:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session Time Reminders: Configure notifications that alert you when you have been playing for a set duration.
• Cooling-Off Period: Temporarily suspend your Account for a period of 24 hours, 7 days, or 30 days. During this period, login is disabled and no marketing communications will be sent.
• Self-Exclusion: Request permanent or long-term exclusion from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 6 months.

If you believe that gambling is negatively affecting your life or the lives of those around you, please visit our full Responsible Gaming page at https://gb22.io/responsible-gaming or contact our support team at [email protected] for confidential guidance.

gb22 reserves the right to amend these Terms & Conditions at any time. Where changes are material, gb22 will provide at least 7 days' advance notice by posting the updated Terms on the Platform and, where appropriate, by sending an email notification to registered account holders.

The date of the most recent revision is always displayed at the top of this page. If you do not agree with an amendment, you must stop using the Platform and may request voluntary Account closure before the amended Terms take effect. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the updated Terms.

These Terms & Conditions are governed by and construed in accordance with applicable law. In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, you agree to first contact gb22's support team at [email protected] to seek an informal resolution.

gb22 aims to resolve all support-escalated disputes within 10 business days. Where a dispute cannot be resolved informally, the parties agree to submit to the exclusive jurisdiction of the competent courts for the resolution of the matter.

Any claim against gb22 must be submitted within 6 months of the event giving rise to the claim. Claims submitted after this period will not be accepted.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the gb22 Platform, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week
• Response time: We aim to respond to all enquiries within 24 hours
• Language: English

For responsible gaming assistance, please visit https://gb22.io/responsible-gaming or email our dedicated responsible gaming team at [email protected] with the subject line "Responsible Gaming Request".